Called and told the gal what I wanted and got a quote. Went in and asked for 2 separate colour polish. She messed up the one colour so had to redo it pushing back my cuticle really far to the point it was bleeding and sore. A week later the polish was cracking and chipping. Went back in and found out she didn't give me the original service I'd asked for. Explained again what I wanted and she said she'd fix it. Started adding fake nails. As soon as she put the first one on I explained again what I wanted and it was not fake tips or nails. She insisted she needed to do it so they'd be even. I've had the service I wanted at several other salons and it's never been an issue but hey if that's what she needed to do I thought maybe that's her process. The glue from the fake tips was stuck to the ends of my fingers. At the end of the service she charged me for a full set of fake nails that again, I made clear I did not want!!! After another 5 minute discussion she finally realized what I was asking for. Charged me a total of $60 for something she said she could do next time and the times after for $25. Needless to say there won't be a next time.
Clean, calm environment. Good value for service.
Huge disappointment. I was referred to this salon and had high hopes. I had a gel polish manicure, and for the first part of my appointment the lady was on a personal phone call and barely spoke to me. Very unprofessional, but okay. The real issue is, after a day and a half the top coat turned brown. Something Ive never had happen anywhere else. I called to see if they would fix them, and asked for an evening if possible so I wouldnt have to bring my young children (out of respect for them and other customers) I was told no because they have other appointments. Inconvenient, but fine Id make it work. I called back the next day as requested to find a daytime appt to have them fixed and spoke with the most unprofessional, impolite person Ive ever dealt with. I totally understand mistakes happen, but their customer service was absolutely embarrassing . I took my business elsewhere and will make sure my family and friends avoid this place in the future.**Update: After going to a professional salon the tech discovered that the soak-off gel product used was very poor quality (possibly expired) and has caused a lot of damage to my nails. Do your research and find a salon that uses high quality products!
Always the best,long lasting manicures and pedicures. Theresa is fantastic.
Theresa and Jessie are amazing technicians; the spa is always bright and clean. Best customer service and pricing in town!
4K Nails & Spa is a Canadian Beauty Salon based in Cochrane, Alberta. 4K Nails & Spa is located at 206 Fifth Ave W #3, Cochrane, AB T4C 1X3, Canada.
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