Awesome friendly, compassionate and wonderful animal care!
Poor service- unfriendly front staff and to top it off- paying for services that were never even done. I would NEVER recommend this clinic to anyone. I had my female dog fixed there and still to this day she bleeds even though I paid the ridiculous amounts to have her fixed! And then after I went back to ask why she was bleeding- I had to pay more costs to have more tests done to which I later learned were never even completed by Bill Hill (information given from an animal hospital in Calgary). My dog apparently had all these tests done, they tell me -she was perfectly healthy. They told me "tests came back great"- to which I didn't agree with as she was still bleeding- so I went to get another opinion shortly after from an animal hospital in Calgary. They then told me there were numerous issues that came up from the results of the same tests Bill Hill supposedly completed- and I was told her spay was not successful. Keep in mind animals are a part of someone's family- charging people for tests to make a buck is disgraceful and disgusting.
I had an emergency with my dog, the staff rushed me in immediately. Kim Darvill did a great job of responding quickly to my needs with no appointment. They kept my dog for the afternoon and I received phone calls every hour with updates on his status. The day after I had a personal phone call from Kim to offer her support. Kim and her team were very kind hearted and displayed true love of pets.
I am giving Big Hill a 5 star review, even though the reason we visited was in sad circumstances. My elderly little dog had a rough couple of days, couldn't walk and was in a lot of pain. It all came to a head on Saturday, and I called Big Hill as I couldn't get her in to the Vet that had previously seen her. They recognized that it was an emergency and got us in within the hour, right at their closing time and on the long weekend. It is never easy to part with a pet, and this one was especially hard. Dr. Darvill, our vet, and the staff that helped us were incredibly kind and generous and I thank them for their care and for seeing us on such short notice. Thank you.
Great service I was out of town on vacation and my dog got sick they were very acommdating and knowledgeable a level of care that I like.
Big Hill Veterinary Service is a Canadian Veterinary Care based in Cochrane, Alberta. Big Hill Veterinary Service is located at Bay 3, 124 River Avenue, Cochrane, AB T4C 2C7, Canada.
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